Welcome to The Rutledge St Forge. These Terms & Conditions outline the terms under which we provide our products, services, and custom blacksmithing work. By accessing our website, placing an order, booking a service, or engaging with us, you agree to these terms.

1. About

The Rutledge St Forge is a blacksmithing forge, specialising in custom metalwork, traditional hand-forged tools, decorative pieces, sculptures, and commissions.

2. Handmade Products

All items created by The Rutledge St Forge are individually handcrafted. Due to the nature of traditional blacksmithing, slight variations in size, shape, texture, colour, finish, and markings may occur. These variations are a natural part of handmade craftsmanship and are not considered defects. Each piece is unique and reflects the materials, tools, and processes used in its creation.

3. Custom Orders and Commissions

Custom work is created specifically for each client based on agreed designs, measurements, materials, finishes, and specifications.

Before work begins, we will confirm:

- The scope of the project

- Design requirements

- Materials and finishes

- Estimated timeframe

- Total cost and payment schedule

Changes requested after approval may result in additional costs or delays. We reserve the right to charge for additional labour, materials, or design changes. Because custom-made items are produced specifically for you, cancellations, refunds, or exchanges may not be available once production has commenced, except where required by applicable consumer protection laws.

4. Quotes and Pricing

Quotes provided by The Rutledge St Forge are valid for 30days unless otherwise stated.

Prices may change due to fluctuations in material costs, supplier availability, project changes, or unforeseen requirements. Any changes to pricing will be discussed and approved before additional work proceeds. All prices are listed in AUD and include/exclude applicable taxes as stated.

5. Payments

Payment terms will be outlined at the time of purchase or booking.

For custom commissions, a deposit of [insert percentage/amount] may be required before work begins. The remaining balance must be paid before delivery or collection unless otherwise agreed.

Orders will not be shipped or released until payment has been received in full.

6. Production Times

Estimated completion and delivery times are provided as a guide only. Handmade metalwork requires time, care, and attention to detail.

Delays may occur due to factors including:

- Material availability

- Complexity of the project

- Weather conditions

- Equipment issues

- Unexpected production requirements

We will communicate any significant delays as soon as reasonably possible.

7. Shipping and Collection

Shipping costs and delivery arrangements will be confirmed at checkout or before work begins.

Customers are responsible for providing accurate delivery information. The Rutledge St Forge is not responsible for delays, losses, or additional costs caused by incorrect delivery details provided by the customer. For large or heavy items, delivery arrangements may require separate discussion.

Customers may also arrange collection from our workshop by appointment.

8. Care and Maintenance

Metalwork requires appropriate care to maintain its appearance and condition.

Customers are responsible for following any care instructions provided with their purchase. Exposure to moisture, outdoor conditions, chemicals, or improper storage may affect the appearance and longevity of metal products. Natural changes such as patina, oxidation, or surface variations may occur over time and are considered part of the character of forged metal.

9. Returns, Exchanges and Refunds

.Returns, exchanges, and refunds are handled in accordance with applicable consumer protection laws.

Unless required by law, we are unable to accept returns or provide refunds for:

Custom-made items

Personalised commissions

Items altered or damaged after delivery

Change-of-mind purchases

If an item arrives damaged, please contact us promptly with photographs and details so we can assess the issue.

10. Website Use

The content on this website, including photographs, designs, written content, and branding, belongs to The Rutledge St Forge unless otherwise stated. You may not reproduce, copy, modify, or use our content without written permission.

11. Intellectual Property and Designs

Designs, drawings, concepts, and creative ideas developed by [Blacksmith Business Name] remain our intellectual property unless otherwise agreed in writing. Customers may not reproduce commissioned designs or have them recreated by another maker without permission.

12. Limitation of Liability

To the fullest extent permitted by law, The Rutledge St Forge is not liable for damage caused by misuse, improper installation, neglect, modifications, or failure to follow care instructions. Nothing in these Terms & Conditions excludes rights or protections available to customers under applicable consumer protection legislation.

13. Privacy

Any personal information collected through this website or during the ordering process will be handled in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be published on this page with an updated revision date.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us: [email protected]

Thank you for supporting handmade craftsmanship and small business.