At The Rutledge St Forge, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, place an order, or engage with our services.

1. About Us

The Rutledge St Forge is a blacksmithing forge, specialising in custom metalwork, traditional hand-forged tools, decorative pieces, sculptures, and commissions.

2. Information We Collect

We may collect personal information that you provide to us, including:

Your name

Email address

Phone number

Delivery address

Billing details

Information about your order or project requirements

Any messages, enquiries, or feedback you send to us

We may also collect information automatically when you use our website, including:

Your IP address

Browser type and device information

Pages visited and interactions with our website

Website usage data collected through analytics tools

3. How We Collect Your Information

We may collect personal information when you:

Contact us through our website, email, phone, or social media channels

Request a quote or consultation

Place an order

Book a service or commission

Subscribe to our mailing list

Make a payment

Provide feedback or communicate with us

4. How We Use Your Information

We collect and use your personal information to:

Respond to enquiries and requests

Prepare quotes and provide our services

Process and fulfil orders

Communicate with you about your project or purchase

Arrange delivery or collection

Process payments

Send updates, news, or marketing communications where you have chosen to receive them

Improve our website, products, and customer experience

We will only use your information for purposes that are reasonably necessary for running our business and providing our services.

5. Payments

Payments may be processed through third-party payment providers. We do not store your full payment card details.

Your payment information is handled by the relevant payment provider in accordance with their own privacy policies and security practices.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

Payment processors

Website hosting providers

Delivery and freight providers

Email marketing platforms

Website analytics providers

Professional advisers where required

These providers are only given access to information necessary to perform their services.

7. Website Analytics and Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and improve our services.

Cookies are small data files stored on your device that help us remember preferences and analyse website traffic.

You can choose to disable cookies through your browser settings, although this may affect some website functionality.

8. Marketing Communications

If you choose to subscribe to our mailing list, we may send you updates about:

New work and collections

Available commissions

Studio news

Events or workshops

Other information relevant to our customers

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or contacting us directly.

9. Keeping Your Information Secure

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

10. Accessing and Updating Your Information

You may request access to the personal information we hold about you or ask us to update or correct your information.

To make a request, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites, including suppliers, social media platforms, or other resources.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Children’s Privacy

Our website and services are not directed towards children. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements.

Any updates will be published on this page with the revised date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: [email protected]

Thank you for trusting The Rutledge St Forge with your information.